Solid grounds for divorce in my book.
3 Likes
As for 4 star ratings, Iâve had them before, but I just had one that gets to me. Theyâve dinged us on cleanliness, and we clean all the time. So I donât know what thatâs about. And in their written review, theyâve said that the beautiful breakfast strata I made for them with home made bread, eggs and milk of course, two kinds of cheese, onions and swiss chard, fresh thyme from our porch garden and breakfast sausages, was a âsimple yet deliciousâ breakfast. We served that with fresh mango, three types of juice and coffee. Simple yet delicious to me would be store bought bagels and cream cheese or the like. Grrr!
6 Likes
I want the strata!!! Iâll give you 5 stars for sure.
4 Likes
I was thinking what that can mean and my conclusion that overall stay us based on how much a guest enjoyed his time during the trip. Really it has nothing to do with us hosts
4 Likes
I agree with Yana - frequently guestsâ reviews are more about their overall trip experience and not about the accommodations. We just have to manage that in our response to their review.
2 Likes
Well, not really, but all of these examples brought up some very funny memories! 
2 Likes
Has this thread been hijacked???
1 Like
Yes, it happens all the time. And itâs fine. 
Just chat, and the subject gets discussed again over time.
1 Like
Yes but it was time.
1 Like
And a marvelous book it isâŚtruly one of my top must read and rereads. Love in the Time of Cholera is no laggard either.
1 Like
Ditto!!! feeling bummed. I have almost 100 five star, and 2 4 star and today i got my first 3 star. kinda my fault tho, i have guests that asked to put their perishables in the fridge (they were checking in at 3 pm) - a back to back - i guess they got there early (the reviewer never said what time) and the current guests felt rushed and were mad. I wish i could respond about the situation ⌠but know that often just looks like whining, so i just said âmany thanksâ. Their comments were nice that were public, just the rating of a 3 starâŚ
So wine sounds good for both of us!
1 Like
There is a potential problem with lots of 5 star reviews - Guests have (possibly misplaced) expectations! Nothing a Host can do about that, except try to manage those expectations - and thatâs not easy, as mind-reading certainly isnât part of my skill-set 
We can never be all things to all people. All we can do is our best. If you did your best then thereâs nothing more you can do.
Asking for her suggestions on what it would take to have a 5* home is perfect. Her response can help you, if you can put emotion to one side and be objective. (You didnât mention what the feedback actually was.)
You clearly do things right for the vast majority, so give yourself a big-up for that!
3 Likes
You exactly put it correctly, we had a couple of 4 star reviews over nothing, you just need to out it behind and have a drink, await the next guest. Youâre doing all perfectly fine so far 
2 Likes
I just got a review from a guest praising me and the flat extensively in both public and private feedback. But they gave me 4 stars! I donât get it⌠For the first time Iâm tempted to write to a guests and check whether there is some kind of mistake. This is my second 4* in a row so Iâm really thinking of doing it, as I realized there are many hosts out there begging people for stars and writing to them in order to check whether there was a mistake in their grading⌠And then I end up feeling as a fool for not being able to get Superhost.
1 Like
"Its a lovely place. Paul is nice!"
Also the shortest review that I ever got.
If you do write, I would recommend that you thank them for the 4 stars and ask them if they have suggestions on what you could do to bring your ratings to a five star level rather than ask if there was a mistake. You likely will not get a response as I didnât, but who knows!
2 Likes
Thank you very much for this suggestion! This is a great way to phrase it. If there was indeed a mistake, theyâll offer to correct it themselves. If not, I didnât lose anything and it just sounds as Iâm asking for more feedback.
1 Like
Not a very helpful review, especially as youâd asked! Oh well - time to move on and let it rest? Loosing sleep over it wonât make it any different.
1 Like
A 4star review I received because the place was âdusty.â The place is immaculate thought I, so I queried the guest as to how they arrived at this conclusion. On top of the ceiling fan said they, (for which you would need a step ladder) Up the ladder went I after dragging one in from the store, and sure enough, a thin haze of dust. Mortified! I determined in future not to invite guests who are over 9 feet tall.
12 Likes
4 stars only because as reported to AirBnB âthere were ants in the bathroomâ Horrified we scurried over to search for ants. A week now and not one single ant. They probably heard that we were coming and are waiting for the next guest!
5 Likes